Invester Charter & Grievance Redressal

Invester Charter & Grievance Redressal

Investor Charter in respect of Research Analyst (RA)

A. Vision and Mission Statements for investors

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Research Analyst with respect to the investors.

  • To publish research report based on the research activities of the RA.
  • To provide an independent unbiased view on securities.
  • To offer unbiased recommendation, disclosing the financial interests in recommended securities.
  • To provide research recommendation, based on analysis of publicly available information and known observations.
  • To conduct audit annually.

C. Details of services provided to investors (No Indicative Timelines)

  • Onboarding of Clients
  • Disclosure to Clients
  • To distribute research reports and recommendations to the clients without discrimination.
  • To maintain confidentiality w.r.t publication of the research report until made available in the public domain.

D. Details of grievance redressal mechanism and how to access it

In case of any grievance / complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days.

If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web-based complaints

redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.

With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.

E. Expectations from the investors (Responsibilities of investors)

Do’s

i. Always deal with SEBI registered Research Analyst.
ii. Ensure that the Research Analyst has a valid registration certificate.
iii. Check for SEBI registration number.
iv. Please refer to the list of all SEBI registered Research Analysts which is available on SEBI website in the following link: www.sebi.gov.in
v. Always pay attention towards disclosures made in the research reports before investing.
vi. Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments.
vii. Before buying securities or applying in public offer, check for the research recommendation provided by your research Analyst.
viii. Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.
ix. Inform SEBI about Research Analyst offering assured or guaranteed returns.

Don’ts

I. Do not provide funds for investment to the Research Analyst.
II. Don’t fall prey to luring advertisements or market rumours.
III. Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
IV. Do not share login credentials and password of your trading and demat accounts with the Research Analyst.

Grievance Redressal

STEP 1

All the clients having complaint regarding any support or issue with delivery of services, shall contact to his / her concerned person (Relation Manager). All Clients need to follow these steps to resolve his / her issues in respect of the services rendered to them. In case of not getting a proper solution, feel free to follow the next step.

STEP 2

Client’s having complaint regarding any services or otherwise shall write an email at info@mcxwinner.com or call at 8360388612. To ensure timely recording and recognition of the grievance, the respective department shall revert within 48 hours with respect to the redressal of such complaint.

STEP 3

If the client is not satisfied with the actions taken via Step-1 and Step-2 and his/her grievance is not yet resolved than he/she can directly write to License holder . One can mail on nehadogra19871@gmail.com & all the efforts will be put in to resolve the issue raised within next 72 hours. We will be more than happy to provide the highest levels of professional assistance to our respected clients.

Grievance additional pointer -1.

In case you are not satisfied with our response you can lodge your grievance with SEBI at www.scores.sebi.gov.in or you may also write to any of the offices of SEBI. ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – www.smartodr.in